Disclaimer

By engaging our services, visiting our website, or using our Client Portal, you acknowledge that you have read, understood, and agree to be bound by this Disclaimer. If you do not agree, you must stop using our services immediately.

This Disclaimer works together with our Terms of Service and Privacy Policy. In cases of conflict between documents, the provisions shall be interpreted in good faith to give effect to the reasonable intentions of both parties.

2. Services Provided “As-Is”

2.1 General Service Disclaimer

All services are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied. We do not warrant that:

• Services will be uninterrupted, error-free, or virus-free
• Services will meet every specific requirement or expectation
• All defects will be corrected immediately
• Services will be compatible with all devices, browsers, or systems at all times

2.2 No Professional Advice

Our services — including consulting, recommendations, and strategic guidance — are not professional legal, financial, accounting, tax, or medical advice. We are a digital services company. Please consult qualified professionals before making decisions based on our recommendations.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services. Where possible, we will provide reasonable advance notice of material changes. We are not liable for modifications or discontinuations that are beyond our control.

3. No Guarantee of Results

3.1 No Guarantee of Specific Outcomes

We make no guarantee that our services will produce any specific results, including:

• Search engine rankings on Google, Bing, or any platform
• Specific traffic volumes, visitor counts, or engagement levels
• Sales, revenue, conversions, or financial gain of any amount
• Business growth, customer acquisition, or market share expansion
• Lead generation targets or inquiry volumes
• Any specific performance metrics or KPIs

3.2 Individual Results May Vary

Results depend on factors outside our control, including your market competition, target audience behaviour, economic conditions, your own business execution, and third-party platform algorithms (such as Google or Meta). We provide our best professional effort — ultimate success depends on many variables.

3.3 Past Performance

Any case studies, testimonials, or references to past client results do not guarantee similar results for your business. Each project has unique circumstances, markets, and variables.

4. Liability Approach & Limitation

4.1 Our Three-Tier Liability Policy

Our approach to liability is straightforward and depends on the source of the issue:

4.2 Maximum Liability Cap

To the fullest extent permitted by applicable law, Xora Studio’s total liability for any claim shall not exceed the total amount you actually paid us for the specific service giving rise to that claim.

4.3 Exclusion of Indirect Damages

To the fullest extent permitted by law, Xora Studio shall not be liable for indirect, consequential, incidental, special, or punitive damages, including but not limited to:

• Loss of profits, revenue, or anticipated business
• Loss of data or information
• Loss of goodwill or reputational harm
• Business interruption costs
• Cost of substitute goods or services

4.4 No Liability for Client Actions

We are not liable for losses resulting from your misuse of our services, your failure to follow our instructions, your own business decisions, or your violation of this Disclaimer or our Terms of Service.

5. Warranty Disclaimers

5.1 Service Availability

We do not guarantee 100% uptime or uninterrupted access. Scheduled maintenance, server issues, and technical problems may cause interruptions. We are not liable for losses arising from such downtime.

5.2 Security

While we implement industry-standard security measures, no online system is completely secure. We do not warrant that your data will be fully protected from all threats or that data breaches will never occur. You are responsible for protecting your own login credentials.

5.3 AI-Generated Content

Our AI automation services and AI-assisted content use tools such as ChatGPT, Claude, and similar platforms. We do not warrant that AI-generated content will be 100% accurate, error-free, or applicable to your specific situation. AI technology can make mistakes or produce incorrect information (“hallucinate”). You are responsible for reviewing, testing, and validating all AI-generated outputs before use.

5.4 Third-Party Tools & Integrations

We integrate third-party tools and platforms including Google Analytics, Google Ads, Meta services, LinkedIn Ads, Payoneer, EasyPaisa, Hostinger, Microsoft Teams, Zoom, and others. We do not warrant that these third-party services will function without interruption, maintain current features and pricing, or protect your data adequately. We are not responsible for failures, outages, or policy changes from third-party providers. You are responsible for reviewing and maintaining your own accounts with these third parties.

5.5 Content Accuracy

We do not warrant that website content, copy, or information we create will be 100% accurate, current, or complete. You are responsible for reviewing all content before publishing and ensuring it meets your standards and legal requirements.

5.6 Client Portal

Our Client Portal (portal.xorastudio.com) is provided “as-is” without warranty. Features may change, and access may occasionally be disrupted for maintenance or technical reasons.

6. Intellectual Property & Ownership

6.1 Ownership Transfer on Full Payment

All work product created by Xora Studio — including designs, code, content, graphics, and deliverables — is owned by Xora Studio until final payment is received in full. Upon receipt of full and final payment:

• Ownership of all project-specific work product transfers to you
• You may use, modify, and distribute it as you see fit
• You may not resell our services as your own service offering
• You may not represent our work as your own original creation to others

6.2 Before Final Payment

Before full payment is received, you do not own the work product and may not use, publish, distribute, or modify it. Any use without full payment is unauthorized.

6.3 Our Retained Rights

Xora Studio retains ownership of our methodologies, reusable code libraries, templates and frameworks, proprietary systems, and our brand identity. You may not copy or replicate our proprietary processes or intellectual property.

6.4 Third-Party & Client Content

Third-party content (plugins, fonts, stock images, etc.) remains subject to its original license. Content you provide to us remains your property — you grant us permission to use it solely for completing your project.

7. Third-Party Links & External Websites

Our website and services may contain links to external websites. We are not responsible for the content, accuracy, privacy practices, or security of those sites. Inclusion of a link does not constitute our endorsement. When you leave our website, you are subject to the third party’s own terms and policies.

8. Internet & External Factors

We are not liable for damages caused by internet outages, DNS failures, ISP issues, power outages, natural disasters, cyberattacks, malware, force majeure events (pandemics, conflicts, government actions), payment processor failures, or any other circumstances beyond our reasonable control.

9. Prohibited Uses

You may not use our services for any of the following:

9.1 Illegal or Harmful Activities

• Any activity that violates local, national, or international law
• Fraud, deceptive practices, or financial crimes
• Harassment, defamation, cyberbullying, or incitement of harm
• Violation of anyone’s privacy or rights

9.2 Intellectual Property Violations

• Infringing on copyrights, trademarks, or patents
• Plagiarizing or using others’ work without permission

9.3 Technical Misuse

• Attempting to hack, reverse-engineer, or disassemble our systems
• Introducing malware or harmful code
• Unauthorized scraping, spamming, or bot access

9.4 Unauthorized Resale

• Reselling our services as your own offering without authorization
• Creating derivative services based directly on our services

9.5 Spam & Data Violations

• Email spam or unsolicited bulk communications
• Phishing, impersonation, or identity fraud
• Collecting or processing personal data without proper consent
• Violating applicable data protection laws (GDPR, CCPA, PDPA, etc.)

10. Indemnification

You agree to defend, indemnify, and hold harmless Xora Studio, its owners, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use or misuse of our services
• Your violation of this Disclaimer or our Terms of Service
• Your violation of any applicable law or regulation
• Content you provide or create using our services
• Your intellectual property infringement

11. Governing Law & Jurisdiction

11.1 Primary Governing Law

This Disclaimer is primarily governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of the courts of Lahore, Pakistan, unless mandatory local law in your jurisdiction requires otherwise.

11.2 International Clients

For clients in the EU/EEA, GDPR applies. For California clients, CCPA/CPRA applies. For Canadian clients, PIPEDA applies. We acknowledge and respect applicable data protection laws in your jurisdiction.

11.3 Dispute Resolution

Before initiating any legal proceedings, both parties agree to attempt resolution through the following process:

1. Written notice of the dispute submitted to contact@xorastudio.com
2. Good-faith negotiation for 30 days from the date of notice
3. If unresolved, non-binding mediation by a mutually agreed mediator
4. If still unresolved, legal proceedings may be initiated

11.4 Severability

If any provision of this Disclaimer is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. All remaining provisions shall continue in full force and effect.

12. Claims Period

12.1 Time Limit for Claims

Any legal claim arising from our services must be submitted within 6 months of the date you first discovered (or reasonably should have discovered) the issue giving rise to the claim. Claims submitted after this period may be time-barred, subject to applicable law.

12.2 Notice Requirement Before Filing

Before submitting any formal legal claim, you must:

1. Provide written notice to contact@xorastudio.com describing the issue in detail
2. Allow us 14 business days to respond and attempt resolution
3. Attempt good-faith resolution as described in Section 11.3

12.3 Exceptions

The 6-month period does not apply to claims involving gross negligence, willful misconduct, criminal activity, or intellectual property infringement where applicable law mandates a longer period.

13. Modifications to This Disclaimer

We may update this Disclaimer from time to time. For material changes, we will provide at least 30 days’ advance notice via email to active clients or through a prominent notice on our website. The “Last Updated” date at the top of this page reflects the most recent revision.

Your continued use of our services after a modification becomes effective constitutes your acceptance of the updated Disclaimer. If you do not agree with a material change, you may discontinue using our services before the change takes effect.

14. Entire Agreement

This Disclaimer, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Xora Studio regarding the use of our services. In the event of any conflict between documents, the documents shall be read together and interpreted in good faith to give effect to the intentions of both parties. Where a genuine conflict cannot be resolved by interpretation, our Terms of Service shall take precedence, followed by this Disclaimer, then our Privacy Policy.

15. Contact Information

For questions about this Disclaimer or to report a concern, please contact us:

16. Acknowledgement & Acceptance

By using our website, services, or Client Portal, you acknowledge that:

• You have read this Disclaimer in its entirety
• You understand all terms and conditions stated herein
• You agree to be bound by this Disclaimer
• You accept all risks associated with using our services as described
• You understand our limitation of liability and the claims period
• You will not hold Xora Studio liable for excluded categories of damages